How can I cancel prepaid contract and take number with me to other provider?
vor 4 Jahren
Sorry, I've spent half a day on telekom site trying to request contract termination with taking number with me.
I've found money return form, contract termination form w/o checkbox "take number with me", but I failed to found "terminate contract an take my number with me" form.
So, please can someone help me with this.
(I already have a contract and phone from another provider, and I want to terminate my telekom prepaid contract and take my telekom number with me to new provider)
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vor 4 Jahren
Hi @igor375 have to set an "opt in" for transfering your number to the new provider! You can set it about the service hotline or here!
You can reach the service hotline under 2202 from your mobile phone or under 0800-3302202 from every phone! Or complete here your profile and wait for a temai!
Befülle hier dein Profil, damit dir Mitarbeiter vom TelekomHilft-Team weiterhelfen kann!
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Antwort
von
vor 4 Jahren
@igor375,
you also may try it on the English hotline:
Hotline English: 08003301080: Available from Monday to Friday 8.00h a.m to 8.00h p.m.
Marlise
Uneingeloggter Nutzer
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von
vor 4 Jahren
When can I call you regarding this issue?
Kind regards Nico B.
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Antwort
von
vor 4 Jahren
Sorry for a delay, I was stacked with a lot of work issues. So I am still paying for two contracts old prepaid one and new one.
You can call me in absolutely any moment.
My info contains two phone numbers - my Vodafone number in additional info - you can reach me by this number - and my wife's telecom number.
So, my wife also now has new Vodafone contract, and I am trying to take her telecom number to the new Vodafone contract. (Unfortunately, I am responsible for all contracts in our family)
Antwort
von
vor 4 Jahren
I am happy that I could help you. The opt-in is now set and you can port the number.
Please give me a short feedback, when it is done.
Kind regards
Carolin L.
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