‎Cancel prepaid contract online and take number with me to another provider

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Cancel prepaid contract online and take number with me to another provider

vor 4 Jahren

I have a prepaid SIM from Tekekom and wish to cancel this contract and take the phone number to a new provider. I wish to do the cancellation online (or by email) instead of having to send a letter by post. Please assist me as I do not want to visit the postoffice for this during the lockdown.

Also, I don't have an active plan in my account. Now if I add money to my account online, will it auto activate a service? I do not want to activate any any service but just maintain 6.90 euros for the fee of number transfer how do I do this?

Thanks!

2332

31

Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
@siddharth3141

It looks to me like what you want is not possible.

your wish to do this online - difficult; better call the hotline 2202 (good luck to reach s.b.) and tell them that you want to cancel the contract "Kündigung" however (important to mention!) that you want to port the number to the new communication service provider "Rufnummernmitnahme"

decide whether you either want to recharge your prepaid account, spend some further Euro and keep the number - or not to recharge, to minimize the money you spend however also to give up your phone number
5
Antwort
von
vor 4 Jahren
Thank you @muc80337_2 and @Karsten L.. I'll post here what happens.
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