Solved
[English] New SIM card when porting number
3 years ago
Hi!
My wife currently has a prepaid contract with another provider which decided to leave her without signal and customer support is unreachable. So, we decided to switch the provider to Telekom.
Although we know the steps we need to follow to port her number to Telekom, we were wondering if the new SIM card she'll receive can be used until her old phone number is assigned to it or how does that work? In other words, will she have service with Telekom meanwhile the porting is taking place?
Thanks in advance!
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Accepted Solution
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3 years ago
She receives a new SIM from Telekom. Can she start using it with the number it comes with or does she need to wait for her number to be assigned the chip?
Once she has a Telekom SIM card this will have a phone number - either a pre-assigned one (by Telekom choice) or "your" ported number.
In case of a pre-assigned number you will no more be able to get the so far known number ported in. So if you want to keep this familiar number then you must wait for Telekom porting this familiar number.
Porting of the number lasts up to typically few hours during night time - legally maximum one day.
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