Solved

English support please - Vodafone to Telekom

2 years ago

Today, An agent from Telecom came to my apartment and shared that I must  switch from Vodafone to Telekom DSL. I filled the form and he told me that an Email will be sent to me and one of his team members will contact me for the exchange details, which should be next year, but I got no email or phone call, and also he didn't explained that this is not a must, so I want to cancel this request and make sure that your representative was legitimate

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  • Accepted Solution

    accepted by

    2 years ago

    @Mohamed Samy 

     

    Thank you for your message in our community 🙏🏽 I am very sorry that the advice at the front door was not optimal 😓 You can cancel within 14 days after receiving the order confirmation by email via widerruf@telekom.de.

     

    Many greetings
    Timur K.

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