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English support please - Vodafone to Telekom
vor 3 Jahren
Hi,
Last week, An agent from Telecom (Ranger Marketing) came to my apartment and explained about switching from Vodafone to Telekom DSL. I filled the form and I got email of my order number. I need to verify this. Can someone help me.
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5 Sterne Mitgestalter
vor 3 Jahren
This should be looked at by a member of Telekom's support team. Please put your phone number here (into the "handynummer" field), so the team can contact you. Might be helpful if you could also put the order number into the "weitere informationen" field.
The information entered under the link above are only visible to the DT support employees, not to regular community members like myself.
Please post a quick confirmation after you have done that, I will then notify the team.
1
Antwort
von
vor 3 Jahren
Added my personal hand phone number. Please revert me. I have few questions like whether the connection request is legitimate and how to take it forward etc
Community Guide
vor 3 Jahren
What is it that you need to verify?
"Clarify" would be a different issue, but verfication is already done via the email that you have received, I think.
2
Antwort
von
vor 3 Jahren
and thank you for the pleasant call. Our representative was legitimate, and an order has been added to our system. Right now, we are waiting for an answer from your current provider when we would be able to switch your contract from them to us. When/if they give the ok, we will process the order further, and you will get a letter of confirmation with the start date of your new contract. As agreed, I have added the note that you will also need a router from us ant that it should be added to the order.
If you need further assistance, let me know.
Kind regards
Sören G.
1 Sterne Mitglied
vor einem Jahr
I also need help with this ! the Vodafone contract expired and now I have the "Telekom " dls internet! They told me the speed is better but it's bad then the Vodafone speed I have ! The problem is that I have no documents about this and I can't log in on the website to see what service do I have there or if I want to change my mind how do it do it without a contrat number!
10
Antwort
von
vor einem Jahr
Hello @Marius Tamas,
I'm glad that you found the reason. That's really special, I'm sure nobody would have guessed that you're using such an adapter. 😉
@Dand2: Do you still need help, or is the line stable again?
Kind regards Inga Kristina J.
1 Sterne Mitglied
vor einem Jahr
Home internet not working
1
Antwort
von
vor einem Jahr
Hey @Dand2,
I'd gladly offer my help in this case.
Unfortunately I was unable to reach you via phone.
Please let me know when a call would suit you better.
Best regards,
Louisa G.