Fiber-optics expansion cancelled: Request for cancellation of bridging DSL contract (Door-to-door sale)
vor 4 Stunden
Hi Telekom-hilft Team,
I need your assistance regarding a contract issue and am hoping for a solution based on goodwill (Kulanz).
In February 2025, Telekom door-to-door sales agents visited my apartment. At that time, my active Vodafone Cable contract was running until October 2025. The agents convinced me to switch to Telekom by promising that fiber optics were being deployed in my area and also plan to establish the setup for the whole multi family house. They set up two contracts as a linked package: a bridging DSL contract to start when Vodafone ended, and a fiber optic contract. I only agreed to switch because of the fiber promise.
My Telekom DSL contract subsequently started in November 2025. However, just a few months later, in February 2026, I received an official email from Telekom stating that the fiber optic expansion plan for my area had been completely dropped and my fiber contract was cancelled.
I have waited five months to see if the situation would change, but there is no fiber coming. I am now stuck in an expensive DSL contract until late 2027—a contract I would never have signed without the fiber promise, as my previous Vodafone plan was much cheaper. The entire basis of this transaction has collapsed.
I have saved my Telekom customer number and mobile number in my private forum profile. I kindly ask the support team to review my case and grant an early termination of this bridging DSL contract out of goodwill.
Looking forward to hearing from you. Thank you very much for your help.
Hinweis:
Dieser Beitrag wurde von Marcel2605 am 26.07.2026 08:10 eskaliert.
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vor 4 Stunden
The fact is, no one guarantees when the expansion will be completed; it could well be delayed further. And the official order confirmation outlines the terms regarding costs and timing.
However, in my opinion, the situation changes if the expansion is actually cancelled altogether.
That is something the team would have to look into.
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vor 4 Stunden
Hey @Mohanswami,
I'll gladly take a closer look at the situation with you.
Since we have a system-maintenance today, I can't see all the details needed to assist you. That's why I'd like to call you back tomorrow.
I'll be on duty from 9 AM to 5 PM. Do you have a timeframe, when you are available best for a call?
Kind regards
Louisa
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vor 3 Stunden
Hi @Marcel2605 , thanks for your response and help.
Hi @Louisa G. ,
I am glad to hear from you. Regarding the call, I will be available from 11:30 to 12:00 or after 15:00 in the afternoon.
Thanks & regards
Mohan
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vor 3 Stunden
@Mohanswami
Alright. Then will get back to you during that timeframe tomorrow. 😊
Kind regards
Belana
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