‎Glassfaser - Moving to the new apartment

Glassfaser - Moving to the new apartment

1 month ago

Hello! I need support in Englisch.

I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)

So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?

Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)

Thanks!

Note:

This post was escalated by Lerni at 13.08.2026 13:39.

Last Activity

3 days ago

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Deleted User

1 month ago
Hallo @cunal

If you haven’t already done so, please also note in your profile when and how you can best be contacted.

I’ll pass your question on to the team – please bear with us.

Best regards, -LERNI-
1
from
1 month ago
Thanks for the quick answer! I've updated the details in my profile.
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1 month ago
Hello @cunal,

welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.

Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.

Let me know in case any further questions arise.

Kind regards
Jonas
6
from
3 days ago
@cunal Please accept my apologies for the delay in the fiber-optic installation appointment. I see that an alternative solution has already been arranged for you.

Kind Regards Wiebke
from
3 days ago
We really appreciate the alternative solution of quick LTE /sim router.

But we were provided that solution on our second or third phone call. First phone call even provided some weird incorrect info to just to finish the conversation.

And we still think there should be something need to be done for this unresponsible non-sense behavior from the "local partner", in order to not let these kind of things happen to anyone hopefully.
0
from
3 days ago
@cunal There are reasons for appointments being rescheduled on short notice—whether due to technical issues that make rescheduling unavoidable, or sudden staff shortages that cannot be covered.

Kind Regards Wiebke
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Glassfaser - Moving to the new apartment

Vertragsumstellung Business XS auf Prepaid

Glasfaser-Link da, aber Anschluss nicht geschaltet

RTL + Abo - Magenta TV Stream

Statusupdate zu meinem Auftrag als Neukunde (MagentazuHause L Regio 100er VDSL)

Neue Apple-Geräte 2026: Stellt uns hier eure Fragen!

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