Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
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vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
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vor 6 Tagen
Hello @cunal , we've seen, that the new installation date is for the 15th October. Are you already informed?
Kind regards Sven
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vor 6 Tagen
Hello, nobody showed up today, but the appointment selection in the portal was somehow activated again this morning (I guess they found that cable blow machine hopefully?), so anyway I just booked the earliest available date: 15.10.
I've also sent an email to glasfasertermine@telekom.de summarising the whole process so far, and asking them to make sure everything needed, including the blowing machine, is ready, so the installation can be completed and the connection activated on the same day.
If there's any way to get an earlier date, I'm always available and flexible at short notice.
Thanks!
Best Regards.
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vor 6 Tagen
@cunal There is, unfortunately, no way to move the current appointment to an earlier date. :(
We will have to wait out the 15th.
Kind regards
Jonas
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