Customer recovery agent that speaks english

Question

Hello all,I've been DSL internet customer for several years, however, I sent a couple of months back the cancellation letter because it was quite expensive compared with other providers in my area. Unfortunately, I was not able to pick up the phone when the customer recovery team called to revisit the prices. I called multiple times to 0800 300 1188 to see what offers are in place, however, nobody there speaks English. My service is planned to be disconnected mid of April and would like to take a decision to continue or change the vendor this week. Is there any phone number that I can call to understand what offers are applicable to me and compare? Thanks, FP

FelipeP78 · Accepted Answer

Dear all, I called again several times (0800 300 1188), different days (weekends, weekdays) and different times (morning, afternoon, evening) and suddenly a guy was able to switch to English and help me with current offers for me. Fortunately, we had a deal.

wolliballa · Answer

Hopefully you have alreadey contracted the alternative provider. Otherwise if pricing offered is not suitable to continue with Telekom you will sit there without a contract.Hopefully the Team will show up in time ( I know, there is also a foreign language hotline, i don't have the number on hand ).

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