Intenet contract cancellation - need for English support call
vor einer Stunde
Hello,
I am currently looking to terminate my ongoing internet contract.
I am moving from my current apartment to a AirBNB then I will move in a sub rental apartment for a limited time before leaving the country.
The tenant of the apartment does not want to have changes on the wifi and network of his apartment since he is still using it from a separate office.
Would it be possible to have a call with an English support to solve this issue,
Thank you
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vor 31 Minuten
Hello @GregDA,
thank you very much for the pleasant call. As discussed, here is the link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung to cancel your contract due to your relocation outside of Germany. You can also upload your proof of relocation through the same link.
If you need any further assistance, I am always here to help.
Kind regards
Khaled
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vor 27 Minuten
Thank you for your call @Khaled A.
As exchanged I will share with you my new registration that will confirm my move to the new city in Germany associated with the contract I shared with your team last week.
It will be the proof that I have relocated in Germany but in a temporary serviced apartment without possibility to use my own internet contract.
Please let me know if I missed anything from our exchange.
I will shared the anmeldung from the week of the 15th of December.
Once again thank you for your support
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vor 9 Minuten
Hello @GregDA,
you are welcome.
Yes, as you have the
Abmeldebestätigung, send it to us.
If you need any help, don't hesitate to contact us.
Kind regards
Khaled
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