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Internet falls repeatedly since five days
vor 3 Jahren
Our internet connection(Magenta M) drops repeatedly. It has been five days. I checked the router and follow the procedure fritzbox suggested. However, it didn't help. There seems to be no problem with the router. Chat bot in telekom restarted connection line several times and it works for few minutes. Later, it just drops sporadically.
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vor 3 Jahren
@Dhaval Have a ticket opened under 0800 330 1000
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vor 3 Jahren
@Dhaval
Do you use PowerLAN ? Has the line been checked?Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
11
Antwort
von
vor 3 Jahren
Many thanks for the quick support.
Antwort
von
vor 3 Jahren
Update: @Chill erst mal , @Johannes P. It was indeed a bad contact point at the connection line in our keller. Someone recently connected a short wire to the line by twisting together and later connected to the main line in our house. Someone must have changed the connection and problem appears. Now, it's all fixed and internet has been working good as it had been since a year.
Many thanks to all for helping me.
Antwort
von
vor 3 Jahren
@Dhaval
schön das es jetzt funktioniert, da bin ich bei der Messung richtig gelegen
und danke für die Rückmeldung.
VG Andi
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Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @Dhaval,
like just stated, a technician will come Monday the 9th May between 8 and 12 o clock. 🙂
Sincerely,
Johannes P.
0
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Update: @Chill erst mal , @Johannes P. It was indeed a bad contact point at the connection line in our keller. Someone recently connected a short wire to the line by twisting together and later connected to the main line in our house. Someone must have changed the connection and problem appears. Now, it's all fixed and internet has been working good as it had been since a year.
Many thanks to all for helping me.
0
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