Internet problems
vor 4 Jahren
Hello everyone!
Sorry for writing in English but I'm looking for help about our internet speed and connectivity. I can't seem to find an email address where I can write my complain. Is there any way to reach Telekom apart from calling them and chatting. We have prepared the complain letter in German but there is no email address anywhere.
Best regards,
Viktor
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vor 4 Jahren
@viktor.berczeli
Of course, there is a way - via this forum.
Unfortunately, you do not provide any informations:
- Router type and its firmware version
- about the nature of the problems mentioned
- how the connection speed was measured (by speed test)?
(übersetzt mit deepL-Translator)
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vor 4 Jahren
@viktor.berczeli
I think the Telekom staff here will contact you by phone.
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vor 4 Jahren
thank you very much for your message.
Your connection has already been checked. A technician will check your connection on site.
The appointment is on the 4th of February between 8 and 12 o'clock.
Have you already been informed of this?
Many greetings
Markus Km.
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