Hello, 

I was trying to see if a speed upgrade was possible for my current contract. The online map, and order page both show VDSL 250 available, however the options on the service portal and app ether load forever, or bring me to an add on page. I am currently using 16 mb/s dsl / 5G hybrid system.

Additionally, if high speed is not currently available, I was told I could be placed on a waiting list. Is there a way to confirm if I’m on this list and if not how to get on it? Thank you