Hi,  I have arrived in Germany a few months ago so I don't speak German. I have a new internet connection with Telekom, and received a text message to provide my lineID via a website to activate my connection. This was successful and I have already been using the internet since a few days ago. 

Today I received a text message to say that a technician visit is still required to provide my connection. I would like to ask if the on-site appointment is still necessary, because I need to liaise with my building management to provide access to the basement if the visit is still ongoing. But I already have connection, so is this still needed? 

I tried calling customer service to ask, but was not able to get help in English. Appreciate any help. Thanks!