Is on-site appointment still necessary with successful lineID and internet activation?
11 months ago
Hi, I have arrived in Germany a few months ago so I don't speak German. I have a new internet connection with Telekom, and received a text message to provide my lineID via a website to activate my connection. This was successful and I have already been using the internet since a few days ago.
Today I received a text message to say that a technician visit is still required to provide my connection. I would like to ask if the on-site appointment is still necessary, because I need to liaise with my building management to provide access to the basement if the visit is still ongoing. But I already have connection, so is this still needed?
I tried calling customer service to ask, but was not able to get help in English. Appreciate any help. Thanks!
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11 months ago
If you got a message that its needed, yes.
Maybe there is an issue with the connection anyway.
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11 months ago
hi there @yunlu,
thank you very much for the pleasant conversation. As previously mentioned, there is no need for an appointment with a technician and none of our system indicated, an appointment would be due soon to establish a DSL-connection. In addition, the established connection is working just as it should, implicating there is no technical need for an appointment. Hence, I'd advise ignoring said message 😜
Should you have any other matters to discuss, please reach out and we'll get in touch accordingly.
Kind regards
Christian H.
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