New internet connection activation is delayed

29 days ago

I am writing the post here in English as my german is not good and I am struggling to get my Internet activated. I already have couple technical visits done but my Internet is still not activated. In first visit technician was not able to find an active telephone line in my apartment and then I called the electrician to get that fixed and in second appointment everything was in place but technician just could not find the APL box but when I showed where it he left by saying his appointment time is over and get a new appointment. And now I am struggling to get a new appointment over call. Please help me to book next technician appointment for my Internet connection activation. 

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    • 29 days ago

      Hello @Akshay you've already completed your profile, and I just tried to reach you by phone, unfortunately without success. When would be more convenient for you to call? Best, Wiebke

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    • 29 days ago

      @Wiebke S. You can call me now please

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      29 days ago

      Hello @Akshay

       

      thank you for the nice call. 

      Please check your email account again for the missing mails. 

      All of them went out to the e-mail-address you gave us. 

       

      As for the activation, let's wait for the next appointment. 

       

      Kind regards 

       

      Belana

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