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No Internet Connection - New Contract
vor 3 Jahren
Hello Dear Community,
Apologise for English post. I have a new contract for Magenta Zuhause L and contract starting date is 12.07.2022.
I have Telekom Glasfaser dose and modem already installed on my apartment and I also have new Telekom Speedport Smart 4 router.
Yesterday (18.07.2022), I had a technician appointment but unfortunately we could not open the door of Elektroraum on basement. We could not reach the housemaster to open the door. Then technician - he was very helpful - offer me to book a new appointment when I have the basement keys. After he went, I made the connections between dose, modem, router and everything looks working (modem PON led solid green) and (router led solid green, internet icon is connected). Also, when I open the router settings internet looks active (as attached screenshot).
However, I could not access to internet.
I tried to schedule new technician appointment but I could not manage it from 0800 330100. Actually, I am not sure if I need new appointment or do I need just activation for connection.
Could you please help me regarding my connection issue and any advise will be appreciated.
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And here again, thank you for the nice call. I'm glad, that we found a new appointment.
If you have any further questions left, please let me know.
Have a great day and kind regards,
Sven Ö.
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