Solved
No internet connection - new contract
3 years ago
Hello,
My Internet order was executed remotely on June 1st. However, I cannot connect to the Internet. The modem/router (purchased separately) is correctly connected and seems to be working properly (status is: secured, no internet). So only the Internet connection is faulty.
I would be happy to provide any info needed in order to get this sorted.
Additionally, I cannot see any of my invoices on the website due to an error message ("Daten konnten nicht geladen werden"). Can I see my monthly bill somewhere else?
Thanks for the help!
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Accepted Solution
accepted by
3 years ago
Hi @Neva A,
thank you for the nice call.
The technician will come tomorrow between 13.00 and 17.00 to your house. I hope the problem can be fixed then.
If you have any more questions, please write to me here.
Kind regards Inga Kristina J.
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Accepted Solution
accepted by
3 years ago
@Inga Kristina J.
Hi, just to let you know the technician came and my internet is up and running now. Thanks for the help again!
I still cannot see my monthly bill that you said was sent out however (I received nothing to my email and it says I have no current bills when logging into website)
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