Hello,

My Internet order was executed remotely on June 1st. However, I cannot connect to the Internet. The modem/router (purchased separately) is correctly connected and seems to be working properly (status is: secured, no internet). So only the Internet connection is faulty.

I would be happy to provide any info needed in order to get this sorted.

Additionally, I cannot see any of my invoices on the website due to an error message ("Daten konnten nicht geladen werden"). Can I see my monthly bill somewhere else?

Thanks for the help!