Gelöst
No internet connection - new contract
vor 3 Jahren
Hello,
My Internet order was executed remotely on June 1st. However, I cannot connect to the Internet. The modem/router (purchased separately) is correctly connected and seems to be working properly (status is: secured, no internet). So only the Internet connection is faulty.
I would be happy to provide any info needed in order to get this sorted.
Additionally, I cannot see any of my invoices on the website due to an error message ("Daten konnten nicht geladen werden"). Can I see my monthly bill somewhere else?
Thanks for the help!
1553
27
Das könnte Ihnen auch weiterhelfen
Gelöst
167
0
2
in
346
0
1
Gelöst
vor 4 Jahren
in
379
0
4
vor 3 Jahren
Do you have a formal confirmation of your order ("Auftragsbestätigung") from Telekom, confirming June 1st as the day of activation?
I'm asking because before even checking if an order can be fulfilled (availability of all required line segments, availability of system port, loop lengths etc.), Telekom usually sends a confirmation of order received ("Eingangsbestätigung") to the customer. The Eingangsbestätigung ususally does contain a planned activation date which is non binding and often very unrealistic. What makes matters worse is that DT sometimes cancels an order that cannot be fulfilled without noticing the customer.
Also, what make and model of router did you get? Some 3rd party routers need complex configuration to work on a DT line. Did you set VLAN7 on the WAN port?
12
Antwort
von
vor 3 Jahren
Ja, sollte. Ob das aber in jedem Fall funktioniert? Ja, sollte. Ob das aber in jedem Fall funktioniert? Ja, sollte. Ob das aber in jedem Fall funktioniert? I think should work in this case, as my friend has the same subscription (Magenta Zuhause M Young, Download 50,0 MBit/s, Upload 10,0 MBit/s), same router/modem, cables etc. and her internet works completely fine for the regular usage.
Ja, sollte. Ob das aber in jedem Fall funktioniert?
I think should work in this case, as my friend has the same subscription (Magenta Zuhause M Young, Download 50,0 MBit/s, Upload 10,0 MBit/s), same router/modem, cables etc. and her internet works completely fine for the regular usage.
Can you tell if she gets the full 50/10 throughput via the router? Maybe run a speed test, she might be paying for more than she gets with the DSL-3788.
Antwort
von
vor 3 Jahren
Once that is done, please respond here. I will then highlight this thread to the support team.
Done and thank you!
Antwort
von
vor 3 Jahren
I have highlighted the thread to the support team. Please allow some time before expecting a response, the team is usually quite busy...
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hello @Neva A,
thank you for the friendly phone call.
I need to check the line when the router is plugged off to see where the problem is. So please write me like this: @Inga Kristina J. when you are at home, and I'll call you again.
Kind regards Inga Kristina J.
7
Antwort
von
vor 3 Jahren
ist MagentaZuhause M
Ja, das kann aber auch Vectoring sein.
Und wenn das verwendete Modem Vectoring nicht unterstützt, läuft der Anschluß dann nach der Störungsbehebung trotztdem nur mit max. rund 20 Mbit/s. (Kann natürlich auch sein, daß die Angaben im Handbuch des D-Link falsch sind.)
Antwort
von
vor 3 Jahren
@Gelöschter Nutzer
Richtig, aber trotzdem muss die Leitung erst einmal in Ordnung sein.
Viele Grüße Inga Kristina J.
Antwort
von
vor 3 Jahren
@Inga Kristina J.
Hi, just to let you know the technician came and my internet is up and running now. Thanks for the help again!
I still cannot see my monthly bill that you said was sent out however (I received nothing to my email and it says I have no current bills when logging into website)
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @Neva A,
thank you for the nice call.
The technician will come tomorrow between 13.00 and 17.00 to your house. I hope the problem can be fixed then.
If you have any more questions, please write to me here.
Kind regards Inga Kristina J.
0
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
@Inga Kristina J.
Hi, just to let you know the technician came and my internet is up and running now. Thanks for the help again!
I still cannot see my monthly bill that you said was sent out however (I received nothing to my email and it says I have no current bills when logging into website)
0
vor 3 Jahren
Hello @Neva A,
I'm glad to read that your landline is working properly now.
There are several possibilities to check your monthly bill, on which time are you available for a call so I can explain the options to you?
Kind regards
Malte M.
2
Antwort
von
vor 3 Jahren
Hello @Malte M. I would be available for a call at any point today.
Antwort
von
vor 3 Jahren
Hi @Neva A,
thank you for the nice call. It's really strange that the invoices still cannot be seen online.
I made a ticket for the technical department and will come back to you when I have an answer.
Kind regards Inga Kristina J.
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hello @Neva A,
I got the feedback that the data has been corrected and that you should be able to see your invoices now.
For the login at www.telekom.de/kundencenter please use the Zugangsdaten we sent to you.
Kind regards Inga Kristina J.
0
Uneingeloggter Nutzer
Frage
von