Hallo an alle,

Heute hat ein Techniker eine Glasfaserverbindung in einer Wohnung aufgebaut, in die ich kürzlich eingezogen bin. Da die gesamte Infrastruktur bereits im Gebäude vorhanden war, sollte laut Techniker kurz nach der Registrierung des Modems und der Glasfaserverbindung eine Internetverbindung zur Verfügung stehe

I received a link via SMS where I had to provide the correct numbers (the technician showed me some), and after 30 minutes I received information that the connection is ready, my contract starts today and I can set up my router, which I did. However, there is no internet. The modem has a stable green light

My router is a TP-Link Archer AX55 that I was told was compatible

Since I have already had quite difficult experiences with Telekom customer service, could the community help me? IG