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6 years ago
The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?
The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?
What kind of "smartbox device" do you mean/use? Do you mean an Internet Access Device like a Speedport or a FRITZ!Box or do you mean a special Smart Home Base.
If you mean a Telekom Speedport please use this link:
http://speedport.ip/html/login/status.html
and tell us the name of the device.
Regards Ulrich
7
from
6 years ago
@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.
Yes, but the Link-LED must be on, too. There is no Internet access without a DSL connection (or fiber optic connection).
You have to report a malfunction:
http://telekom.de/stoerung
Can you open this page via WLAN or LAN connection?
http://speedport.ip
If yes, please switch the language to English and choose the Status-Button. Than look a the Firmware version. If it is not this version.
https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3
download the actual one and install it.
So that the Telekom teamies can help you, please enter here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
your contact details, which only the Telekom Teamies have access to.
Greetings Ulrich
from
6 years ago
from
6 years ago
@chai.vijayakumar : I've just asked the Telekom Teamies for help for your Internet access.
Greetings Ulrich
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6 years ago
I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?
Greetings
Karsten L.
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6 years ago
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