Missed installation appointment – no technician arrived
vor einer Stunde
Hello,
I am very disappointed with the service I have received.
My original installation appointment on 23 July was cancelled by Telekom and rescheduled to 6 August. As of now, no technician has arrived, and I have not received any notification, update, or explanation regarding the delay.
I have already rearranged my work schedule twice to be available for these appointments. This is unacceptable, especially since the first appointment was cancelled by Telekom, not by me.
I urgently need an internet connection to work from home, and these repeated delays are causing serious problems.
Please provide:
- An immediate update on today's installation.
- The reason why no technician has arrived or contacted me.
- A guaranteed installation date and time if today's appointment will not be fulfilled.
- Information about the compensation I am entitled to for the missed appointments and the inconvenience caused.
I expect a prompt response and a resolution as soon as possible.
Hinweis:
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vor 51 Minuten
Hello @Moch Muchid Ariyanto
Please add to your profile when and how you can best be contacted.
I have passed on your issue to the team; you will be contacted shortly.
Best regards, -LERNI-
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vor 43 Minuten
Thank you for helping me
I just lost my 2 working days for nothing.
also, I put my phone number in my profile and teams can contact me as soon as possible
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vor 38 Minuten
Hi Leni,
email also works for me
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