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Moving apartment. Did not receive any call back.

5 years ago

Hello.

 
My German is bad.  I have a ticket open regarding my move of apartment in 2 weeks.  I have sent an email over 10 days ago with the details.  
 
I did receive an email giving me a callback number but this number gave back an error (it did not work). I have also called the help number (with the assistance of a German colleague at work).  I was informed that someone would call me to discuss the next day.  I received no call back, no missed calls or email.
 
I would like to continue using Telkom in my new address or be allowed to terminate my contract as I am moving apartment on the 31.4.2020.   
 
My current details are in my profile.  

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    • 5 years ago

      @pmcweeneyWelcome to our Customer-to-Customer communit. I noticed, that you at least partly filled your profile.

      Hope you don't mind I escalate your question to the supervising team. Hopefully they will repond in a timely manner.

      Good luck.

      2

      Answer

      from

      5 years ago

      Thanks for this. As I've said there should be a ticket already opened regarding my move.

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      Answer

      from

      5 years ago

      I would like to edit. I am moving apartment 31.3. So in 13 days.

      Can anyone from Telkom assist? I started this process over 10 days ago. I have followed the "moving" instructions on the website. I have tried calling (with a German speaker), email and now I'm here.

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    • Accepted Solution

      accepted by

      5 years ago

      Hey @pmcweeney,

      welcome to our Community
      I'm pleased to help you.
      I tried to reach you spontaneously, but unfortunately without success.
      Let me know if I can try again later so that we can go through the details.

      Greetings Khaled A.

      4

      Answer

      from

      5 years ago

      I have sent another email with my contact number.

      0

      Answer

      from

      5 years ago

      Hello @pmcweeney,

      thank you so much for the nice phone conversation. Fröhlich
      I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.
      Here is the link for Speedport Pro: https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=
      If you need any help, don't hesitate to contact me.
      I wish you a nice evening.

      Greetings Khaled A.

      0

      Answer

      from

      5 years ago

      Thank you Khaled. Yes a nice conversation. And all the best to you.

      Padraig

      Unlogged in user

      Answer

      from

    • Accepted Solution

      accepted by

      5 years ago

      Hello @pmcweeney,

      thank you so much for the nice phone conversation. Fröhlich
      I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.
      Here is the link for Speedport Pro: https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=
      If you need any help, don't hesitate to contact me.
      I wish you a nice evening.

      Greetings Khaled A.

      0

      0

    • 5 years ago

      @pmcweeney,

      you are welcome. Fröhlich

      Greetings Khaled A.

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