Moving Apartments (ENG)
7 months ago
Hi there! I am moving apartments on September 17 and I can't find how to transfer my contract and set my internet up at my new apartment. Could someone please help me? Unfortunately, I don't speak German. Thanks!
123
7
This could help you too
123
2
1
Solved
954
0
3
2 years ago
111
0
2
9 months ago
111
0
2
7 months ago
@Nicole98
https://www.telekom.de/hilfe/umzug?samChecked=true
Use a translator for the site and you can read everything in English.
6
Answer
from
7 months ago
@Nicole98 Thank you for the pleasant call.
Your contract will move with you to your new address on the 17th September. If you have further questions, let me know.
Sören
Answer
from
7 months ago
Hi Soren! I have my number for the internet box now but I can’t see where online to provide this as you mentioned I can just automatically pop this in and then won’t need a tech. Would you be able to assist?
Answer
from
7 months ago
Hey @Nicole98, 👋
with "ready to surf" it is sometimes possible to identify the line. This means you do not need to be present on the provisioning day, as our technician can perform the activation remotely. You can submit the line ID to us through our website https://termin.telekom.de/readytosurf/. The site is also available in English, and you can change the language in the footer of the page.
Please note, it is not always possible to determine the line ID or submit it to us. In these cases, the technician appointment must be maintained so that they can identify the line on-site. Unfortunately, we have no control over this.
Kind regards
Jonas
Unlogged in user
Answer
from
Unlogged in user
Ask
from