Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Moving Apartments (ENG)
vor 4 Monaten
Hi there! I am moving apartments on September 17 and I can't find how to transfer my contract and set my internet up at my new apartment. Could someone please help me? Unfortunately, I don't speak German. Thanks!
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vor 4 Monaten
@Nicole98
https://www.telekom.de/hilfe/umzug?samChecked=true
Use a translator for the site and you can read everything in English.
6
Antwort
von
vor 4 Monaten
Hey @Nicole98, 👋
with "ready to surf" it is sometimes possible to identify the line. This means you do not need to be present on the provisioning day, as our technician can perform the activation remotely. You can submit the line ID to us through our website https://termin.telekom.de/readytosurf/. The site is also available in English, and you can change the language in the footer of the page.
Please note, it is not always possible to determine the line ID or submit it to us. In these cases, the technician appointment must be maintained so that they can identify the line on-site. Unfortunately, we have no control over this.
Kind regards
Jonas