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NEED TO CHANGE APPOINTMENT ASAP

vor 28 Tagen

Hello,

I have bought from you an internet plan and the technicians want to come on 28.10 and I have to change the appointment to 29.10.

I reside in a different EU country and I am not in Germany yet.

The phone provided only speaks German and I speak English and the website to change appointments is down! 

Can you please allow me to change my appointment before I get a fine?

Thank you!

Kind regards,

Katarina M.

55

0

14

    • Offizielle Lösung

      akzeptiert von

      vor 27 Tagen

       

      Thank you for the pleasant conversation earlier. 🙂

       

      As discussed, the router was delivered to your neighbors today. 👍🏽 We were able to successfully postpone the delivery date to the 29th of October 2025. You will receive a confirmation of the date by email shortly.

       

      Best regards
      Timur

      5

      von

      vor 23 Tagen

      Hi Timur, just wanted to check if you have any info who took my router, as i did not receive any info about that in the mailbox. :)

      0

      von

      vor 23 Tagen

      Managed to find it on the end! :)

      von

      vor 23 Tagen

      Hi @KATARINAM

       

      Did you get the router now? 🙂

       

      Best regards Inga Kristina

       

      0

      Uneingeloggter Nutzer

      von

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