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NEED TO CHANGE APPOINTMENT ASAP

6 hours ago

Hello,

I have bought from you an internet plan and the technicians want to come on 28.10 and I have to change the appointment to 29.10.

I reside in a different EU country and I am not in Germany yet.

The phone provided only speaks German and I speak English and the website to change appointments is down! 

Can you please allow me to change my appointment before I get a fine?

Thank you!

Kind regards,

Katarina M.

30

0

3

    • 6 hours ago

      Hi Katarina,

      you have to fill your profile here in the community. The Telekom Team will then call you.

      Please fill out all details and report here when done, also suggest time slots you can be reached.

      Best wishes,

      Coole Katze

      0

    • 6 hours ago

      Hi Coole, 

      My info is updated, i can be reached tomorrow from 10 do 18:00. On the number provided in my info! Please note that i only speak English.

      Thank you!

      1

      from

      5 hours ago

      Good evening @KATARINAM and welcome to our Telekom hilft Community. 

       

      Thank you for filling in the data we need. 😊 We will contact you tomorrow in the named timeframe. 

       

      Kind regards Sven 

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