The problem I have had with my network connection has returned again obviously the problem never actually went.  I can't contact anybody again no one is updating my ticket which has been two weeks now.  It feels like groundhog day, Telekom have cost approximately 200 euros you told me my router was faulty I bought a new one approximately 170 Euros, the problem was not resolved.  The engineer convinced me the router I had bought was not good enough for the VPN service I was using.  I was sent a Fritz box the connection worked for a month and now the problem returned obviously there has been an underlying problem which has not been resolved.  The result of all this is:

1. I bought a new router which I am no longer using and can't return

2. I have been provided with a router and renting ( my phone bill has now increased)

3. The problem has not gone away.

Fortunately my contract expires at the end of December and I have time to cancel which I am seriously thinking of doing.