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vor 3 Jahren
Can you tell if you got a proper order confirmation ("Auftragsbestätigung") or did you only get a confirmation that DT received your request? The difference is that in the latter case, DT only starst checking if service can be technically provided to you. If it can't be done (easily), they may just drop your request, sometimes without notice.
Only with the Auftragsbestätigung does DT enter into a legal contract with you and only then is DT obliged to provide the service (unless it later turns out to be impossible to do, e.g. due to damaged cabling in your house etc.).
0
vor 3 Jahren
Hello @maverickflow17,
I'm sorry to read that you are facing difficulties regarding your landline connection.
On which time are you available for a call so I can take a closer look at that?
Kind regards
Malte M.
0
2
von
vor 3 Jahren
I can call at any time you are avaliable.
i just want my internet to be fixed, my Fritz Box shows that i do have an internet connection to Telekom, but it doesn’t work.
Also, i do have an Auftragsbestatigung, made on 19.05 for 31.05.
42C06275-224D-4137-AB0E-02A8A06CC613.png
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von
vor 3 Jahren
Good evening @maverickflow17.
Unfortunately, I could not reach. When can I try it again?
I'm happy to hear from you.
Kind regards,
Martin Bo.
0
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vor 3 Jahren
Good evening @maverickflow17.
Unfortunately, I could not reach. When can I try it again?
I'm happy to hear from you.
Kind regards,
Martin Bo.
0
0
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