Non-working FTTH connection that I am billed for since 3 months, that was wrongly sold to me
vor 3 Tagen
I have already explained my bad experience with Telekom through a detailed letter mailed to you on 4th September 2026. A broad summary of the situation here for your reference - (1) I was sold an FTTH connection by an executive from your company who visited my home (no prior appointments) promising to take over the hassles of switching my existing Wifi from another company. (2) FTTH bills from Telekom started coming in since July 2026 , while the existing wifi was still in operations too (3) On visiting the service centre , I was informed that I had to get my existing connection terminated on my own ! (4) Was also informed that I had to buy a router , which I bought and installed . (5) I continue to get billed whereas FTTH is not activated. (6) Fun-fact , one of your customer service agents in one of your offices suggested that the activation link would be provided by the router company :) when he was asked about the activation link. (7) All magenta app based chats with your 'experts' have yielded no results.
Can we amicably terminate this contract please ? With this initial experience I am not sure if I can endure these services for 2 more long years. Thank you for your understanding.
Anm. Anhänge entfernt - Datenschutz (CobraCane)
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vor 3 Tagen
@ng08019 I would like to try to fix it. Please note a call back number to your user data and give a short feedback in this thread.
Kind Regards
Wiebke
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