Gelöst
official complaint to Deutsche Telekom
vor 4 Jahren
Hello,
First of all, please excuse me for writing in English, my German is not very good yet.
Can someone please explain to me how should I write an official complaint to Deutsche Telekom Headquarters office? I am really angered by the employees they visit my apartment cancled my Vodaphone contract.
To explain why the upset, there was a good offer they gave me in May 2021 on taking a subscription with Telekom megnta XXL for 19.90 euro for six month and then I can call them and switch to Megnta XL for 19.90 euro , but now they are changing me 55 euro . I told to this employee after six month please change my contact to Megnta XL , they said yes we will update in our system after that only that only I signed the contract because I am not very good with German yet and you don't always find someone to talk in English. Finally, I try to talk today with one person. The TELKOM employee said that there is nothing they can do, and a big round of NOs in our conversation.
First of all, by they send this kind of fake employees in our house and give us wrong deal who was decided?
I really want to change my subscription with Megnta XL, can someone help me to file official complaint to Deutsche Telekom Headquarters office?
Thank you
1087
14
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vor 4 Jahren
Hello @prateekgupta0689
That was certainly the company Ranger, which conclude telecom contracts on commission. Wait for the order confirmation, then you have 14 days to withdraw from the contract
(Google Translation)
7
Antwort
von
vor 4 Jahren
@Marcel2605
Er schließt einen XXL ab und bekommt eine Auftragsbestätigung über 6 Monate für 19,95 und dann 59,95€ das war es.
der TE geht davon aus, dass er nach 6 Monate in den XL für 19,95€ wechseln kann. der kostet aber 55€
Kann er halt nicht zu dem niedrigen Preis, da die 6 Monate ja rum sind.
Vermutlich hat er es falsch verstanden, oder es wurde ihm falsch gesagt, dass wird sich nicht mehr klären lassen.
In der Auftragsbestätigung findest sich dazu vermutlich nichts.
Antwort
von
vor 4 Jahren
@ Marcel2605 and @Stefan - Thanks for your replay, as per the agent after 6 months i have the option to go with low speed internet , its really expensive for me and i love like to go with the low tariff.
Please advice how to proceed future.
Antwort
von
vor 4 Jahren
as per the agent after 6 months i have the option to go with low speed internet
You get that.
Magenta XL instead of Magenta XXL, which is 5 € cheaper (54,95 instead of 59,95 €)
Magenta XL for € 19.95 is no longer available after a 6-month contract - if the contract starts in May, that was over in October.
From my point of view, no help is possible.
The contract is effective and must be fulfilled.
You can wait for someone from the team and hope for goodwill, but I wouldn't put my expectations into it
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
I'm sorry for the late reply.
Please fill in your data into your profile, so I can take a closer look at your landline. You can use the link in my signature to get directly to it. Please let me know when you did complete your profile and I'm getting back to you soon.
Kind Regards
Malte M.
1
Antwort
von
vor 3 Jahren
@Malte M. - please check i just updated my profile
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
thank you for the call.
Like discussed, we will call you back in evening times.
Kind regards Nico B.
0
vor 3 Jahren
I just tried calling you, but unfortunately I couldn't reach you.
Please tell me, in what time frame you're available best.
Kind regards
Nico B.
1
Antwort
von
vor 3 Jahren
Hi Nico.
You can call me from 13 pm to 15 pm today.
Regards,
Prateek
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
thank you for the call.
Your contract will be downgraded on the 30th of November 2021.
If you have any other questions, please don't hesitate to ask.
Kind regards
Nico B.
0
Uneingeloggter Nutzer
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