Dear Telekom Support,

other ticket 

Around one month ago, a Telekom technician visited my home and replaced some cables. While the frequency of connection drops has decreased since then, the issue has unfortunately not been fully resolved, and I am still experiencing intermittent disconnections.

Additionally, I am paying for a 250 Mbit/s package, but I am currently receiving a maximum of around 70 Mbit/s. This is significantly below the speed I am paying for.

I would therefore kindly ask Telekom to either resolve these issues permanently or provide an appropriate reimbursement for the service not being delivered as contracted. Alternatively, if the 250 Mbit/s speed cannot be reliably provided at my address, I would like to discuss changing to a more suitable package.

I would appreciate it if this could be investigated and resolved as soon as possible.

Kind regards,
Ahmet