Hello,

My German is currently at a basic level, so I would prefer to communicate in English if possible.

I am writing regarding my recent internet order placed via CHECK24.

The Issue: I originally applied for the MagentaZuhause XL (250 Mbit/s) package. However, I was informed that this high speed is not available at my address due to technical line limitations. Instead, Telekom offered me an alternative, MagentaZuhause L Hybrid.

I do not wish to accept this alternative package for two main reasons:

1. Speed reduction: The offered package does not provide the speed I initially applied for and need.

2. Incompatible hardware: The Hybrid technology requires a special router that is completely incompatible with the modem I received during my CHECK24 application (which I cannot use for a Hybrid setup).

Therefore, I have rejected the Hybrid offer and already submitted an extraordinary cancellation (Außerordentliche Kündigung) via the online cancellation form on the Telekom website.

Despite this, I recently received a confirmation/technician appointment email for the XL package, which has caused a misunderstanding.

Could you please check the status of my order, confirm the cancellation in your system due to these technical limitations and incompatibility, and ensure that the process is fully stopped so I can remain with my current provider?

Thank you very much for your help!

Best regards,