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vor 2 Monaten
@Dharani
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
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vor 2 Monaten
@Marcel2605
Hi Marcel,
I have updated the details as mentioned. I don't have customer number yet, hence I have given the order number.
Please help to proceed further.
Thank you.
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vor 2 Monaten
Hello @Dharani,
like my colleague said, the appointment is on the 27th of august. However, I do not see any time change.
Did you get a confirmation for that? When did you try to change the time?
Kind regards
Belana
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vor 2 Monaten
Hi @Belana M.
I haven't changed the time for the technician visit. I have selected the time as 12 - 18:30 while ordering the internet .
Regards,
Dharani
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vor 2 Monaten
Hi @Dharani,
the appointment is the 27.08.2026 08:00 - 16:00.
That is also the appointment that is in order confirmation.
The selection is only a preference not a confirmation sadly.
Kind regards
Belana
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