Order Status 'Failed'

17 days ago

Hi Team,

I have ordered Internet connection from Telekom , The order status shows 'Order Failed' , but the booked appointment for technical person is still shown in the app .

Please confirm if the order is confirmed or it is failed so that I can order it again.

Regards,

Dharani

Note

This post was escalated by Marcel2605 at 19.08.2026 05:46.

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9 days ago

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    • 16 days ago

      @Dharani

      To ensure the team can assist you, you need to complete your profile.

      Click on your avatar in the top right corner, then go to Settings:

      1.  Enter your phone number.

      2.  Enter your customer number.

      3.  In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.

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    • 16 days ago

      @Marcel2605 

      Hi Marcel,

      I have updated the details as mentioned. I don't have customer number yet, hence I have given the order number. 

      Please help to proceed further.

      Thank you.

      11

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      9 days ago

      Hello @Dharani,

       

      like my colleague said, the appointment is on the 27th of august. However, I do not see any time change.

      Did you get a confirmation for that? When did you try to change the time?

       

      Kind regards

      Belana

       

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      9 days ago

      Hi @Belana M. 

      I haven't changed the time for the technician visit. I have selected the time as 12 - 18:30 while ordering the internet . 

      Regards,

      Dharani

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      9 days ago

      Hi @Dharani,

       

      the appointment is the 27.08.2026 08:00 - 16:00. 

      That is also the appointment that is in order confirmation.

       

      The selection is only a preference not a confirmation sadly. 

       

      Kind regards

      Belana

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