Order Status 'Failed'

vor 3 Tagen

Hi Team,

I just ordered Internet connection from Telekom, The order status shows 'Order Failed', but the booked appointment for technician is still shown in the app.Please confirm if the order is confirmed or it is failed so that I can order it again.

Thanks

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vor 13 Stunden

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8

    • vor 3 Tagen

      Hi @Arooba,

       

      did you receive the confirmation email? Please add your contact number to your profile and let me know here when we can reach you for a short call, and we will clear this up.

       

      Best regards

      Sören

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    • vor 3 Tagen

      Hi, I have added my phone number to the profile, feel free to reach out to me anytime between 9-5 pm. Also, I did receive the confirmation of request for the internet connection but when I checked the status on the app it said failed. 

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      6

      von

      vor 3 Tagen

      Thank you, looking forward to hearing from you or the team. 

      von

      vor 14 Stunden

      Hi Team, I have not heard back regarding the contract. Should I request a new contract and if the online conditions do not work, where should I book it from? Thanks 

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      von

      vor 13 Stunden

      Hi @Arooba,

       

      we are still waiting for final answer from the responsible department. We will inform you as soon as we have a solution.

       

      Best regards

      Sören

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