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Questions about device rental incorrect invoice item and adding new devices to rental
7 months ago
Once glassfiber was provisioned, I had returned the old Speedport Smart 4 router and the Hybrid 5G receiver. This was replaced by a new device contract for Speedport Smart 4 plus.
In my most recent invoice, for the period of 01.09.24 - 30.09.24, I am being charged an item "Speedport Smart und 5G -Empfäng". I have already returned these devices once the new router was received. Can someone clarify if this was an error in the invoice?
Further, I am also looking into trying out the mesh network with 3x Speed Home WLAN devices. I noticed that for the current rental price of EUR 7.95, the WLAN Comfort Glasfaser option gives me an additional Speed Home WLAN. Is it possible to get this included into my existing rental so I just need to rent the additional devices I need? I would like to avoid unnecessary logistics to arrive at the required combination.
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Accepted Solution
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7 months ago
Hi @nulltermination ,
how long ago did you return these devices? Typically it takes some time until all the invoices are adapted to new setups. All past invoices will be automatically corrected. So I would assume that your next invoice should include the corrections.
For the Speed Home WLANs you should talk to the Telekom Team here I think. So you will have to be a little bit patient.
Best wishes,
Coole Katze
3
Answer
from
7 months ago
how long ago did you return these devices? Typically it takes some time until all the invoices are adapted to new setups. All past invoices will be automatically corrected. So I would assume that your next invoice should include the corrections.
The device was only returned this week, so I think you are right in that this might just be a delay in things getting to eventual consistency. The weird bit is my plan change that happened after the return was correctly reflected on the invoice. I guess I will just wait to see what happens next month as the delta is not significant. Thanks for validating.
For the Speed Home WLANs you should talk to the Telekom Team here I think. So you will have to be a little bit patient.
For the Speed Home WLANs you should talk to the Telekom Team here I think. So you will have to be a little bit patient.
Figured as much. will wait to hear from the team.
Answer
from
7 months ago
Hi @nulltermination ,
I have informed the Telekom Team that you would like to have support in English regarding Speed Home WLANs. Maybe you could post time slots here when they could reach you by phone.
Good night,
Coole Katze
Answer
from
7 months ago
Thanks @Coole Katze , much appreciated.
For the Telekom Team, I am fairly open so feel free to call anytime today (Saturday) between 1000-1900. On Monday 1000-1400 / 1800-2000.
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Accepted Solution
accepted by
7 months ago
Hi @nulltermination,
and thank you for the pleasant call. So, as already told: The 5G Receiver is already cancelled and so everything should be fine within the next invoices.
And if you have further questions concerning the other topic, just write again.
Have a nice weekend,
Johannes
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