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vor 20 Tagen
Hello @Sarah-2024 and welcome to our Telekom hilft Community. đ
Could you please provide us a callback number in your profile and give us afterwards a small ping, when you are available? We'll call you and check, if we can find the router. đ
Kind regards Sven
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vor 20 Tagen
Hi Sven, when I try to update my profile, it asks for a valid customer number before I can also save my mobile number. Is there another way that I could give you my mobile number?
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vor 20 Tagen
Ahh, now I see how I could send you a direct message. I messaged you my mobile.
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vor 20 Tagen
@Sarah-2024 I can't see your messaage. :(
Kind Regards Wiebke
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vor 20 Tagen
I could not find the return receipts anymore
Hi,
I terminated my rental contract from Telekom when I moved to a new address but I am still getting charged every month. When I contacted them in WhatsApps, they confirmed that I do not have any active contract and that I am still being charged for the monthly costs. The router has been returned a long time ago but I could not find the return receipts anymore. What should I do to stop the invoices?
Somehow very common issue. Why didnât you keep it? At last you need to proof your return. Maybe it can be still sorted out.
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vor 17 Tagen
Hi Wiebke and Sven,
Somehow when I try the direct message, it doesn't seem like the message is sent to your personal inboxes. Is there another way that I could provide my contact details? Perhaps via email?
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vor 17 Tagen
@Sarah-2024 you can also use our contact form. https://www.telekom.de/kontakt/e-mail-kontakt/telekom-hilft-kontaktformular
Kind Regards Wiebke
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vor 16 Tagen
Hey @Sarah-2024,
I just tried to call you but couldn't reach you.
But no worries, I'll try again a little later in the afternoon, so we can have a closer look at those invoices. Please make sure you have one available during our call.
Kind regards
Louisa
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vor 16 Tagen
Hi @Sarah-2024,
I didn't reach you either. Could you give us a time frame in which you are available for a short call?
Sören
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