I chose Congstar for the flexibility and he explicitly assured me that I could keep my month-to-month plan by calling back around the time of my new Telekom contract start and requesting a new, flexible contract.

Hello Telekom hilft Team, I need help with a Ranger Marketing doorstep sale from June 26, 2026. The agent at my door told me I must to switch from Congstar to Telekom, which I questioned, but he told me that Congstar would no longer be available at my address. I have since seached on Congstar and found this to be untrue. I chose Congstar for the flexibility and he explicitly assured me that I could keep my month-to-month plan by calling back around the time of my new Telekom contract start and requesting a new, flexible contract. I have now reached out to him many times with much patience, only to be left unanswered and without help. Based on the assurance that I could change the tariff later by simply calling him, I signed the new contract. The activation happened on August 31, 2026, and I discovered the contract has a 24-month minimum term – exactly the opposite of what was promised. I am contesting the contract under § 123 BGB for fraudulent misrepresentation, as I only signed due to the false assurances. Please review my case and cancel this contract concluded under false pretenses. I would be happy to call during during the weekday, from 09:00-19:00. Thank you!