Dear Telekom Support Team,

I am contacting you via this form because I am unable to use your phone service or chat due to language barriers (I speak French, English, and Spanish, but not German yet).

I received a notification on September 22nd regarding a failed direct debit of €164.35 (plus €4.00 return fee, totaling €168.35) for my invoice dated Sept 9th, 2026 . I want to pay this total amount of €168.35 immediately by credit card before the next billing cycle.

However, when I log into my Telekom Kundencenter or the MeinMagenta app, no contract appears to be linked to my account. It is as if my profile is completely empty, and I cannot see my invoices, usage, or contract details.

Therefore, I kindly request your assistance with the following:

1. Please send a secure online payment link to my email address so I can settle the €168.35 balance by credit card.
2. Please manually link my contract to my online account profile so I can access my future bills and information via the app/portal.

What information can I share with you anonymously so you can find me information ?

Also If your team needs to call me back, could you please ensure the representative speaks English?

Kind regards.