‎Request to Cancel Internet Provider Change Due to Fiber Installation Delay

Request to Cancel Internet Provider Change Due to Fiber Installation Delay

22 days ago

Hello,

Today, I signed a contract with a door representative for a new internet plan.

The representative informed me that Telekom would be installing fiber (Glasfaser) in my building, but did not provide any specific timeline.

In the meantime, I was advised to switch to MagentaZuhause XL and later upgrade to fiber once it became available.

However, according to your official website, fiber is currently not available in my building and is not expected to be for at least another five months.

Given this information and the fact that I work from home and rely on a stable internet connection, I would like to cancel my request to change internet providers and continue with my current provider.

Could you please let me know how to proceed with the cancellation?

Thank you for your support.

Best regards,

32

14

22 days ago
Good evening @Assia Cherif and welcome to our Community. 😊

I've seen, that you already filled in your profile with the needed data. Due to the circumstances, that it's a little late, I didn't want to call "unannounced". Can you tell me, when you are available for a call, so we can have a closer look?

Kind regards Sven
13
Answer
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22 days ago
Hey, I just tried to call you, but had no luck. Which number is actually the correct one? Kind regards ^Sven
Answer
from
22 days ago
Hello @Sven Ö. @Khaled A. @Anna K.

Thank you all for the quick support.

The issue was solved, I was able to cancel the contract.

I will certainly check out Telekom offers again once the fiberglass is fully installed in my building.

Best Regards.
Answer
from
22 days ago
Thank you for the response and good to hear, that the topic could be solved.

If there is anything else we can do for you, just let us know. In case the fiber-connection starts and/or is installed, just let us know too and we will help you with the booking. :-)

Kind regards Sven
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