Solved

Returning a router

8 years ago

Dear all, 

 

sorry for writing in English, I am a foreigner who spent some time living in Germany, I moved out last year and cancelled the contract but ever since I cannot send back the router. The online tool that helps you do it doesn't work, when I type in my customer number and postal code, it doesn't locate me. Maybe I should have done it before cancelling the contract, as I do not exist anymore in Telekom's database as a customer. In any case, I am looking forward to your help to finally send the router back. 

 

Many thanks

 

Kristina

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    • Accepted Solution

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      8 years ago

      Hello @kristina.shmarenkova,


      kristina.shmarenkova schrieb: locate me. Maybe I should have done it before cancelling the contract, as I do not exist anymore in Telekom's database as a customer.

      dont think anymore about it. You have got a credit on your last bill today for the router. It is not any more in our database.
      So we are through.

      Greets Detlev K.

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      8 years ago

      Thank you very much, you have been incredibly helpful!!!

      Answer

      from

      8 years ago

      Thanx. Fröhlich Greets Detlev K.

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