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vor einer Stunde
Hi @Hst9965
I'd like to have a look at the issue.
To assist you quickly, please fill in the fields "Kundennummer" and/or "Handynummer" in your user data.
By clicking on your picture in the top right corner, you can access the correct section "Kundendaten für den Kundenservice" under the menu item "Meine Einstellungen."
I would appreciate a response with a time window when a callback would be convenient for you.
To make authentication faster during the call, please have your IBAN and customer number ready. More information about authentication: https://www.telekom.de/hilfe/vertrag-meine-daten/meine-daten/kontakt-zur-telekom/abfrage-persoenlicher-daten
Best regards Inga Kristina
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vor einer Stunde
Hello,
I have updated my data. I can talk with you tomorrow morning at 11 am. Is it okay?
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vor einer Stunde
Hi @Hst9965
I'm not sure if an English speaking person is here tomorrow morning. But we can try.
If that is not successful, I am back again tomorrow at 5 p.m. and then the whole evening. I can call you then, if that would be okay for you. 🙂
Best regards Inga Kristina
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vor 38 Minuten
Hello,
Thats okay for me. I will give you message tomorrow after 5 pm then. Thank you for your support.
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