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2 months ago
@Lerni has called and there I am! 🏎️
Hello @lindahmchen and thank you for the pleasant call.
I'm happy that I was able to answer all open questions. Feel free to write again, if there's anything else I can help you with.
Have a nice day and a good weekend. 🌇
Kind regards
Malte
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Answer
from
2 months ago
Hi Malte,
I am unable to get a router in time for my appointment yesterday. I checked Hermes (tried to call them but no english customer service) and the status has been returned to Telekom - could you verify please? In this case, will Telekom send a new router to our address or should I go pick one up from the Telekom store directly? How does payment work? Thank you.
Best,
Linda
0
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2 months ago
Hey @lindahmchen, that depends on you. Either I'll send you a new one or go to the Telekom Shop nearby. Just let me know, how you want to proceed. :-)
Kind regards Sven
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