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Router not arrived / no status

vor 3 Monaten

Hi, I have our technical appointment coming Monday PM but I have not received the router. Could I please check on the status of the router delivery, and when we might be able to expect it to arrive? If we need to speak to customer service, is there a way to be connected to an English speaker? Thank you! 

Hinweis

Dieser Beitrag wurde von Lerni am 24.05.2025 11:30 eskaliert.

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    • Offizielle Lösung

      akzeptiert von

      vor 3 Monaten

      @Lerni has called and there I am! 🏎️

       

       

      Hello @lindahmchen and thank you for the pleasant call. 

       

      I'm happy that I was able to answer all open questions. Feel free to write again, if there's anything else I can help you with.

       

      Have a nice day and a good weekend. 🌇

       

      Kind regards

      Malte

      2

      von

      vor 3 Monaten

      Hi Malte, 

      I am unable to get a router in time for my appointment yesterday. I checked Hermes (tried to call them but no english customer service) and the status has been returned to Telekom - could you verify please? In this case, will Telekom send a new router to our address or should I go pick one up from the Telekom store directly? How does payment work? Thank you. 

      Best,

      Linda 

      0

      von

      vor 3 Monaten

      Hey @lindahmchen, that depends on you. Either I'll send you a new one or go to the Telekom Shop nearby. Just let me know, how you want to proceed. :-) 

       

      Kind regards Sven

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