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2 months ago
Hallo @lindahmchen
I have passed it on to the team, please be patient.
Greets -LERNI-
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2 months ago
@Lerni has called and there I am! 🏎️
Hello @lindahmchen and thank you for the pleasant call.
I'm happy that I was able to answer all open questions. Feel free to write again, if there's anything else I can help you with.
Have a nice day and a good weekend. 🌇
Kind regards
Malte
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2 months ago
Hi Malte,
I am unable to get a router in time for my appointment yesterday. I checked Hermes (tried to call them but no english customer service) and the status has been returned to Telekom - could you verify please? In this case, will Telekom send a new router to our address or should I go pick one up from the Telekom store directly? How does payment work? Thank you.
Best,
Linda
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2 months ago
Hey @lindahmchen, that depends on you. Either I'll send you a new one or go to the Telekom Shop nearby. Just let me know, how you want to proceed. :-)
Kind regards Sven
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2 months ago
Hi Malte, thank you for the call yesterday. We went to the Telekom store yesterday at 7pm but they closed early at 6pm and we were not able to secure a router in store.
Unfortunately have meetings tomorrow morning and won’t be able to go to the store. Is it possible for the technician to bring a router with him/her during the morning PM visit? I will call Hermes tomorrow to figure out where the router is. Please let me know what’s possible? Thank you.
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2 months ago
Good evening @lindahmchen,
unfortunately, this is no longer possible at such short notice.
Perhaps you can get a router from the Telekom shop in the morning before the technician's visit, as the visit will not take place before 12 PM.
But don't worry, you don't necessarily have to have a router on site for the connection to be provided, especially as you will be connecting the router yourself anyway and not the technician.
Best regards
Kathrin
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