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vor 2 Jahren
Hallo @rmtzgarcia
Bei Glasfaser2-Router gehe ich mal davon aus, Du meinst das Glasfasermodem 2.
Leuchtet da die LED orange liegt entwerder kein Licht an, oder das Modem ist defekt.
Bleibt dann wohl nur eine Störungsmeldung und die Instandsetztung ist je nach Glasfasersystem (1.7 bzw. Gigabit) ggf. kostenpflichtig.
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vor 2 Jahren
Thanks for your answer @aluny, yes I meant Glasfasermodem 2, sorry. The modem was installed less than six months ago when I opened the account and it suddenly stopped working. Hopefully it can be fixed easily. Thanks.
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vor 2 Jahren
Good evening @rmtzgarcia,
do you prefer a communication in English?
If the modem is blinking yellow/orange, I have to take immediately a further look into this.
I will probably restart the modem and check out your modem and signal.
If nothing helps, I will make a technical appointment for this issue.
As you can see, we are not letting you alone with this.
The fastest way to contact you is a call. So, please fill out your profile with your mobile phone number and a time-frame. Then tag me in an answer over here, so I am informed about that.
- Only Telekom workers are allowed to see your profile and private data, so no worries.
I wish you a great evening and kind regards
Christina P.
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Uneingeloggter Nutzer
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vor 2 Jahren
Good evening @Christina P. yes, English would be much easier for me. Thanks a lot.
The light in the modem is orange but not constantly on (it does not blink). The service stopped working with no apparent reason. I have updated my profile as you suggested. Thanks a lot.
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vor 2 Jahren
Hi @rmtzgarcia,
unfortunately I missed your timeframe today.
Should we try again tomorrow from 09:00 a.m. to 01:00 p.m. ?
Best regards,
Louisa G.
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Uneingeloggter Nutzer
von
vor 2 Jahren
Thank you @rmtzgarcia
We will call you tomorrow in your requested time frame.
Kind regards
Sören G.
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vor 2 Jahren
Hi @Louisa G. @Sören G. unfortunately, internet is still not working. Could you please call me? Thanks
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vor 2 Jahren
Hi @rmtzgarcia,
I've just tried to call you. Are you still best available between 09:00 am and 06:00 pm?
Sören G.
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Uneingeloggter Nutzer
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