On the 29th of May Telekom Service came over to our building for Glasfaser installation. They weren’t done yet and kept the old connection but when they left there was somehow no internet at home. The Speedport Pro Plus keeps giving constant green light no matter how many times I reset it and did troubleshooting cycles. I asked my neighbours and they had internet. I can’t see the wlan connection in my devices list either.
I have been using the same setup for the last 3 years and its the first time experiencing such issue and I don’t know where the problem is caused actually.
I’d like some help on this if anyone knows.
Thank you!
vor 2 Monaten
Are you able to connect a computer using Ethernet? This could help trouble shooting.
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vor 2 Monaten
This is something I left out checking actually. Good point. Thank you!
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vor 2 Monaten
Thank you for your post in our community. 🙏
It's a shame that your internet connection isn't working right now. If the LED is green, the router should actually be online. Please let us know as soon as you've been able to test the LAN connection. That way, we can determine whether it's just the Wi-Fi that's disabled or the entire internet connection.
Best regards
Timur
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vor 2 Monaten
@Johannes P. yup, exactly the problem.
A call around 7pm tomorrow would be great if works out. My phone must be in my profile already.
If there’ll be any more info needed please feel free to let me know.
Thanks for the assistance!
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vor 2 Monaten
Okay, I will call you tomorrow at 7pm @emreaktuna. 🙌
Have a nice day,
Johannes P.
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vor 2 Monaten
So, let's wait if the change of the router will help. 🙂
Hear you soon,
Johannes P.
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