Teams Poor Quality Audio
3 years ago
Hello. I have a 100mbps connection and have a SpeedPort 4. I can connect to Microsoft Teams or Cisco WebEx and I can hear other participants. The problem is when I speak, they hear a mix of muffled or choppy sounds. In some cases, I can disconnect and reconnect to Teams, and my audio problems go away. Reconnecting to WebEx does not fix the issue.
Is there anything I can do to make the audio work the first time around on Teams and WebEx? Thanks in advance!
I have gone through this, but did not find it relevant. https://docs.microsoft.com/de-de/microsoftteams/rooms/rooms-prep
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3 years ago
Hello @Gelöschter Nutzer
As you can see, the PC / laptop needs a certain amount of hardware to function smoothly. Such as 8GB RAM.
See here: https://docs.microsoft.com/de-de/microsoftteams/rooms/requirements
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3 years ago
Hello. Thank you for your response. The laptop in question is an iCore 7 with 8 CPUs and has 64 GB of RAM. I have never had this issue until I started my Telekom service two months ago. I have used this laptop both in Germany and in the US without any issues with Teams audio in the past.
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3 years ago
Laptop Lan or WLan ?
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3 years ago
WLan. I don't currently have a way to connect directly to the modem/router.
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3 years ago
Hi @Gelöschter Nutzer,
your issues should not be related to Telekom or the Speedport Smart 4. Sounds more like a drivers issue on your PC. Do you use your Laptops built-in mics and speakers? If so, have you tried an (ideally Teams-certified) headset instead?
I have the Speedport Smart 4, too, and no systemic audio problems like the ones that you have described. I use Teams, Skype for Business and other web conferencing platforms either with a Plantronics / Poly headset or with a speakerphone soundbar in my Dell monitor.
Best wishes,
Thomas
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3 years ago
This kind of problem sounds as my daily routine...
For finding out if it is the same problem please tell me if you use a headset or external sound system für your WebEx/Teams meeting?
I often have the problem that the audio source changes without mentionig to the laptop which lies under my desk and so the other participians can't hear me clear.
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3 years ago
I only use the built-in mic in the laptop. Unfortunately I don't have an external mic at the moment.
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3 years ago
Okay, then I'm struggeling with a different problem. Is the quality of the built-in mic okay when you're using a different application? A sound recorder for example?
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