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Technician appointment

vor 5 Stunden

Hi everyone 

I need urgent assistance with my internet activation. The technician failed to reach me because i don’t have a German numbers and he called my landlord instead of me, even though I was at home waiting during the whole appointment. I received an email stating I have to pay €49.95 fee, since i was not at home but this is not true. My router is already connected, there is something that i could do to avoid further delays, or schedule a new appointment using my correct phone number. Thank you

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vor 4 Stunden

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    • vor 5 Stunden

      The team has been informed.

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    • vor 4 Stunden

      Hello @Flavia

       

      Thank you very much for the friendly call. 😊

       

      As your landlord got the message for making a new appointment now, and she also gets the message for verifying, please call her to get a new appointment with a technician. 

       

      I wrote in the order that you speak English and I sent your callback number there. But unfortunately I cannot change the callback number that's set in the order. 

       

      As soon as you get the invoice for the 49,95 Euro, please write to me here again. I will make a refund for it, then. 

       

      Kind regards, Inga Kristina

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