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Technician enabled the connection but I haven't received my router / contract yet
vor 3 Jahren
Dear team,
I signed up for Telekom MagentaZuhause S on September 23rd. Technician came as scheduled on the 30th but could only enable the line, since the router and contract hadn't yet been delivered. I received an email saying that it should arrive by the 30th too, but I didn't receive anything and there's no tracking number available. How can I know when I will receive my device and start using my connection?
I tried calling the hotline but my German is so bad I can even get past the initial question.
Thank you,
Jaime.
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Community Manager*in
vor 3 Jahren
I am so sorry for the late response.
Unfortunately, your post didn't show up correctly.
Do you need any further help?
Please let me know which time-frame do you prefer for a call back.
I will find a solution for this.
Thanks for being this patient & kind regards
Christina P.
1
Antwort
von
vor 3 Jahren
Hi Christina. Morning working hours would be ideal. 10-15h. Thank you!
Telekom hilft Team
vor 3 Jahren
thanks for the nice call.
Amazing that you received your router and you can enjoy your connection.
As wished, I sent you the personal access data and you should receive it in a few minutes, so you can check the customer center.
For any further question, just contact us.
Kind regards
Sana A.
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