Hi all, 

Is it normal that when phoning telekom phone support - they are unable to help with an order made online?

Out of 5 calls - they have all told me the only way to get a scheduled engineer appointment is to book via phone, and there is then no way to get the online discounts. 

3 hung up midway though the call once it was clear they were not getting any extra deal

1 refused to help outright unless I take the TV package.

1  eventually helped after a long time convincing that I do not need the TV package. The only deal he could offer was 50 euro discount (not the 100 online), and no way to confirm this - I just have to take his word for it that it comes off the first bill.

Is this normal? All in 3-4 hours invested , arguing, and fighting for something that should be so simple - an engineer appointment sooner than I have been offered online. For a company this size, it seems crazy that they allow such 'cowboy' call centre workers. 

So I guess my question - is there any shortcut to an easy solution as far as support goes? Or is it nightmare after nightmare with Telekom?

Thanks for any insight you can provide!

Andrew