Hello telekom community,

I am writing in English as my German is not good.

I have 2 questions:

1. I ordered Telekom internet from Check 24. de. After 2 weeks, I was told the contract had some issues, and that I needed to order again. So, I ordered again. Now I received two packages and two appointments. So, I tried calling all Telekom numbers, but no one picked up.

2. The appointment they sent me has time between 8 am and 4 pm. And they say if I am not available they will charge me 49 Euros. I mean I might be in the toilet, or shower during that time, is difficult to stay by the door for 8 hours. So, I tried calling them, but again no one picked up.

It would be great if I could get some help here.